Mystery Shopping can be used as the solution to a number of business issues.

 

Gary, and his team as required, are specialists in the Health and Fitness Industry.  They have experience in all aspects of successful management of health clubs, gyms and similar customer focused establishments.

 

They are customer service consultants who prefer to work with you to achieve your objectives using mystery shopping and if required customer satisfaction research so the results involve providing you with a whole lot more than just a set of data.

 

You can use mystery shopping as the basis for continuous improvement programmes and staff performance management, so you won’t just find out what needs fixing, you can have a programme which will change staff behaviour and fix the issues highlighted.

 

If also required Gary and his team can run workshops for your managers and/or team and the training will always be bespoke training programmes based on your requirements.